Road Accident Fund
Here to help after a road accident
Check whether you can claim, submit documents online, follow your claim from lodgement to payment, and learn how to stay safe on our roads.
Online services
Most of what used to need a visit or an email can now be done here.
Check if you can claim
Answer a few questions to see whether you may qualify and what to prepare. No sign-in needed.
Start the checkSubmit documents
Attorneys and claimants upload documents against a claim and get a receipt at once.
Upload documentsTrack a claim
Follow every stage from lodgement to settlement, answer queries and see outcomes.
Open My RAFForms and guides
Download claim forms, guides, reports and policies.
Browse documentsReport a road hazard
Tell us about potholes, broken lights or missing signs so they can be referred for repair.
Report a hazardTenders
Current bids, briefing sessions, documents and award results.
View tenders
How a claim works
Most claims follow the same path. You can follow each stage online.
- 1Day 1
Lodge the claim
Submit the claim form with your identity document, police report and medical records.
- 2About 60 days
Investigation
The Fund confirms the accident details and how it happened.
- 3About 90 days
Assessment
Medical and financial information is assessed to determine the loss.
- 4About 30 days
Offer and settlement
You receive an offer. Once accepted, payment is made to your bank account.
Media centre
News and announcements
Updates on claims, services and road safety, statements for the media, and current vacancies.
Claims
Online document submission opens to attorneys and claimants
Supporting documents can now be uploaded against a claim through My RAF, with an immediate receipt, a reference number and a register that shows every submission and its status.
Read moreRoad safety
Free online defensive driving course launched for Transport Month
A 35-minute course with a short assessment and a verifiable certificate is now available in the road safety hub.
Read moreClaims
Beware of claim fraud: the Fund never asks for payment
Claimants are warned about people who ask for money to speed up a claim or who pose as Fund officials on social media.
Read more
Media statements
All statementsVacancies and notices
All notices- Vacancy · PolokwaneCustomer Service Agent (contract)Closes 05 Nov 2026
- Disposal of assets · CenturionDisposal of redundant vehicles by public auctionCloses 09 Nov 2026
- Vacancy · All provincesClaims Handler (12 posts)Closes 11 Nov 2026
Procurement
Tenders closing soon
Open bids, quotations and requests for information, with their documents and briefing sessions.
- RAF/2026/00068Closes in 2 days
Security services for customer service centres in Gauteng
Guarding and access control at five customer service centres for 24 months.
RFBSecurity servicesBriefing 21 Oct 2026
- RAF/2026/00072Closes in 9 days
Supply, implementation and support of a contact centre platform
Cloud contact centre platform with omnichannel routing, recording and analytics for 400 agents.
RFPInformation technologyBriefing 28 Oct 2026
- RAF/2026/00071Closes in 18 days
Provision of medico-legal assessment services in nine provinces
Panel of independent medical practitioners to assess the seriousness of injuries for claims, for 36 months.
RFBMedical and assessment servicesBriefing 04 Nov 2026
Road safety hub
Prevent the crash before there is a claim
See where crashes happen most, take a free course with a verifiable certificate, and report hazards such as potholes and broken street lights so they can be repaired.
- 34
- hotspots tracked
- 4 132
- crashes in 12 months
- 529
- deaths in 12 months
Synthetic figures for this demonstration.
Highest-risk road sections
Synthetic data- 1100
R573 Moloto Road, KwaMhlanga stretch
Mpumalanga · 286 crashes · 41 deaths · Head-on collisions while overtaking
- 290
N2 near Mthatha
Eastern Cape · 163 crashes · 34 deaths · Pedestrians and livestock
- 388
N1 near Polokwane
Limpopo · 176 crashes · 31 deaths · Fatigue on long-distance trips
The year in numbers (synthetic figures)
- claims finalised
- 312 000
- demonstration figure
- paid to claimants
- R 41 bn
- demonstration figure
- documents submitted online
- 74%
- pilot target
- average reply to queries
- 18 days
- demonstration figure
Need help now?
Our assistant answers common questions at any hour, and our customer service centres are open on weekdays.
- Call centre0860 000 723 (demonstration number)
- Emailcustomerservice@raf-demo.gov.za
- WhatsApp060 000 7230 (demonstration number)
- HoursMonday to Friday, 07:30 to 16:00