Claims
Online document submission opens to attorneys and claimants
Supporting documents can now be uploaded against a claim through My RAF, with an immediate receipt, a reference number and a register that shows every submission and its status.
Communications
Attorneys and claimants can now submit supporting documents online through My RAF, the Fund's secure portal, instead of by email or in person.
What changes
- Every upload is checked against the claim in the claims system while the form is completed, so documents reach the right claim the first time.
- A receipt with a unique reference number and a timestamp is issued at once, on screen and as a PDF.
- Documents are filed in the records management system with their metadata, version and retention rules.
- A tracking dashboard shows the status of each submission and any request for a resubmission or clarification.
Who can use it
Attorneys sign in with their practice number verified by the Fund's identity service. Claimants register with their own details and link their claims.
Email submissions remain available during a transition period.