Annual reports
Annual report 2025/26 (summary, synthetic figures)
Summary of performance, governance and financial results, with synthetic figures.
Document library
Forms and documents
Claim forms, guides, reports and policies. Every document is published through the review and approval workflow, and the current version is always the one shown here.
17 documents
Claim forms
Claim registration form (sample)
Sample of the form used to register a claim for compensation, with guidance notes.
Plain-language guide to who can claim, what to prepare and what happens next.
Claim forms
Medical report form (sample)
Sample of the report completed by the treating doctor or hospital.
Annual reports
Annual performance plan 2026/27
Targets and indicators for the year (synthetic).
How attorneys submit documents, read receipts and respond to requests in My RAF.
The stages of a claim from lodgement to settlement.
Routes and intersections with the most crashes, from the hotspot dashboard.
Easy-read guide to lodging a claim, in isiZulu (sample).
PAIA and POPIA
Privacy notice (POPIA)
How personal information is processed.
Claim forms
Supplier claim form (sample)
Sample of the form for hospitals and other suppliers.
Policies
Complaints management policy
How complaints are recorded, investigated and resolved.
Policies
Customer service charter
Service standards and how to complain.
PAIA and POPIA
PAIA manual
How to request access to records held by the Fund.
Claim forms
Serious injury assessment report (sample)
Sample of the report used to assess whether an injury is serious.
Procurement
Supplier code of conduct
What the Fund expects from suppliers.
An illustrative summary of the main provisions.