Contact
We are here to help
Reach us by phone, email, the assistant on this site or at one of our customer service centres.
Call centre
0860 000 723 (demonstration number), weekdays 07:30 to 16:00.
Assistant
Ask Thuso, the assistant on every page, at any time of day.
Complaints and compliments
Tell us what went well or wrong through the feedback page.
Give feedback
Customer service centres
Walk in for help with forms, lodging a claim or a query about an existing claim.
Gauteng
Centurion customer service centre
- Demonstration address, Centurion
- 012 000 1000
- Mon to Fri 07:30 to 16:00
Gauteng
Johannesburg customer service centre
- Demonstration address, Braamfontein
- 011 000 2000
- Mon to Fri 07:30 to 16:00
KwaZulu-Natal
Durban customer service centre
- Demonstration address, Umhlanga
- 031 000 3000
- Mon to Fri 07:30 to 16:00
Western Cape
Cape Town customer service centre
- Demonstration address, Bellville
- 021 000 4000
- Mon to Fri 07:30 to 16:00
Eastern Cape
East London customer service centre
- Demonstration address, East London
- 043 000 5000
- Mon to Fri 07:30 to 16:00
Limpopo
Polokwane customer service centre
- Demonstration address, Polokwane
- 015 000 6000
- Mon to Fri 07:30 to 16:00
Mpumalanga
Mbombela customer service centre
- Demonstration address, Mbombela
- 013 000 7000
- Mon to Fri 07:30 to 16:00
Free State
Bloemfontein customer service centre
- Demonstration address, Bloemfontein
- 051 000 8000
- Mon to Fri 07:30 to 16:00
North West
Mahikeng customer service centre
- Demonstration address, Mahikeng
- 018 000 9000
- Mon to Fri 07:30 to 16:00
Northern Cape
Kimberley customer service centre
- Demonstration address, Kimberley
- 053 000 1100
- Mon to Fri 07:30 to 16:00
Write to customerservice@raf-demo.gov.za
Before you call
Answers to the questions people ask most. The assistant on every page answers from the same content.
Customer service centres and the call centre are open Monday to Friday from 07:30 to 16:00, except public holidays. The portal and the assistant are available at all times.
The head office is in Centurion and there are customer service centres in every province. See the contact page for addresses and phone numbers.
Use the feedback page. Choose a category and tell us what happened. Every message is read, and you receive a reference number.
Follow the process in the PAIA manual in the document library and send the prescribed form to the Information Officer.
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