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Frequently asked questions
Answers to the questions people ask most about claims, payments, documents and road safety. The assistant answers from the same content.
Online document submission is now open to attorneys and claimants. Sign in to My RAF to upload documents.Find out more
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Answers to the questions people ask most about claims, payments, documents and road safety. The assistant answers from the same content.
Customer service centres and the call centre are open Monday to Friday from 07:30 to 16:00, except public holidays. The portal and the assistant are available at all times.
The head office is in Centurion and there are customer service centres in every province. See the contact page for addresses and phone numbers.
Use the feedback page. Choose a category and tell us what happened. Every message is read, and you receive a reference number.
Follow the process in the PAIA manual in the document library and send the prescribed form to the Information Officer.