RAF/2026/00072Request for proposalCloses in 9 days

Supply, implementation and support of a contact centre platform

Cloud contact centre platform with omnichannel routing, recording and analytics for 400 agents.

Status: Open
Category: Information technology
Published: 20 October 2026
Closes: 8 November 2026, 11:00

Tender documents

4 files

Request for proposal
Bid document · PDF · 3 KB
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Technical requirements
Terms of reference · PDF · 3 KB
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Addendum 1: clarification of agent numbers
Addendum · PDF · 3 KB
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Briefing session minutes
Briefing minutes · PDF · 3 KB
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About this tender

The Fund requires a cloud contact centre platform for voice, email, chat and messaging channels, integrated with the customer relationship management system.

Requirements

Omnichannel routing and queue management
Call recording with retention controls
Real-time and historical analytics