Online document submission is now open to attorneys and claimants. Sign in to My RAF to upload documents.Find out more
Customer service
Feedback on waiting times and status updates is shaping the new portal (synthetic results).
Customer Experience
Respondents asked for clearer updates on claim progress and shorter waiting times at service centres. The claim status view in My RAF responds directly to this.
Claims
Supporting documents can now be uploaded against a claim through My RAF, with an immediate receipt, a reference number and a register that shows every submission and its status.
Read moreRoad safety
A 35-minute course with a short assessment and a verifiable certificate is now available in the road safety hub.
Read moreClaims
Claimants are warned about people who ask for money to speed up a claim or who pose as Fund officials on social media.
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