Frequently asked questions

Complete the claim registration form and lodge it with your certified identity document, the police accident report or case number, and your medical records. You can lodge at any customer service centre or through an attorney. Staff at the service centres help you complete the form at no cost. Once lodged, you receive a claim number that you can use to follow the claim in My RAF.

A person injured in a road accident in South Africa caused by the negligent driving of a motor vehicle may claim. Dependants of a person who died may claim for loss of support, and the person who paid for the funeral may claim the funeral costs. Suppliers such as hospitals lodge their own claims. A driver whose negligence alone caused the accident generally cannot claim for their own injuries.

In general a claim must be lodged within three years of the date of the accident. Where neither the owner nor the driver of the vehicle could be identified (a hit-and-run), the period is two years. Different rules can apply to minors and in other special cases, so contact us early if you are unsure.

No. You can lodge a claim yourself and the customer service centres help you at no cost. You may choose to appoint an attorney. If you do, your attorney can submit documents and follow the claim for you through the portal.

You can still claim, but the claim must be lodged within two years. You also need to show that the accident was reported to the police, usually with an affidavit made at the police station soon after the accident.

Yes. If you depended on the person for financial support you may claim for loss of support. The person who paid for the funeral may claim the reasonable funeral costs. You will need the death certificate, proof of the relationship and proof of the deceased's income.

Yes. The Fund serves South African residents and foreign nationals injured on roads in South Africa. Use your passport as your identity document.